Technology

TECHNOLOGY

I still remember orientation for one of my first jobs out of college. It felt like torture. Sitting in a stuffy room, reviewing boring company policies. As it turned out, both of those things were regular features of the companys larger training protocol. It was an important lesson, right out of the gate, about how critical the right training can be.

When done well, training improves employee retention and productivity, and leads to happier and more loyal customers. But in todays digital landscape, it is becoming more difficult to keep up with employee training needs. Technology is changing as fast as our industries, leaving companies in a two-fold struggle: how to keep employees current on company software, and how to keep software current or better yet, innovating to meet customers evolving (i.e. growing) demands.

Ten years ago hardly anyone had a Smartphone. Social media was in its infancy. Artificial intelligence was still science fiction. Yet today all of those things are mature technologies that have become an integral part of everyday life. Anywhere you go you see people using all of them as a matter of habit.

It is become conventional wisdom to look at these developments and say that technology is accelerating. It certainly seems that way. Nevertheless, look a little closer and it becomes clear that's not really true. Buy a computer or smartphone today and it has nearly identical capabilities to one that came out five years ago.

The truth is that every significant technology has a similar life cycle called an s curve. It emerges weak, buggy and flawed. Adoption is slow. Eventually, it hits its stride and enters a period of exponential growth until it hits maturity and the inevitable slowdown. That's what happening now with digital technology and we can expect a significant slow down in the years to come.

Today, we are proud to announce that we have clients across the globe. At H2STCS, we have a team of experienced non-voice technical support executives who are highly expertise in handling all kinds of non-voice technical tasks like data conversion, form filling, and data processing efficiently. We fulfill communication-based requirements of our clients all over the world with standard approach towards BPO industry.